Plans, customers and renewals
Build your own Hotspot and PPPoE offers, manage subscriber records, and follow account status and billing periods from one workspace.
ISP BILLING & NETWORK OPERATIONS
Keep your subscribers connected and your billing in order.
A practical workspace for independent internet providers to manage Hotspot and PPPoE plans, customer accounts, M‑Pesa collections and network access.
Your ISP sets its own customer prices, package rules and service credentials.
MADE FOR DAY-TO-DAY ISP OPERATIONS
The tools to run your subscriber service
Keep customer billing, payments and network settings together while retaining control of your own service and pricing.
M‑Pesa collections for your ISP
Connect your own Safaricom Daraja account. Payment requests and confirmations belong to your business, with credentials kept separate between ISP workspaces.
Network access with clear controls
Register the MikroTik routers you manage, choose session and device limits for your packages, and optionally bind an account to a device MAC address.
A CLEAR SETUP PATH
From workspace to verified service
Each ISP configures and verifies its own payment and network integrations before using them with customers.
Create your workspace
Set up your ISP profile and administrator access.
Add packages and subscribers
Choose your prices, access type, session limits and billing periods.
Connect your services
Add your Daraja and router settings, then verify them before enabling live payment and access actions.
Operate and review
Track collections and account status, and confirm that expiry and access updates are working for your network.
CLEAR RESPONSIBILITIES
Your ISP. Your customers. Your service settings.
Workspace data is separated by ISP. You manage your MikroTik and Daraja integrations; Serene provides the billing platform.
01
You control customer pricing. Set package prices and policies for your subscribers.
02
You connect your own M‑Pesa account. Daraja setup and verification are completed for your ISP.
03
Platform charges are separate. Serene fees or monthly rent are distinct from your customer plan prices.
READY WHEN YOU ARE
Set up your ISP workspace.
Start with your packages and subscriber workflow, then connect and verify your services.